Refund Policy

If a purchase has not been delivered after 24 hours, open a support ticket so staff can investigate.

Duplicate charges can be reviewed when you provide the checkout email, purchase time, and Minecraft username.

Contact support quickly if you entered the wrong username before checkout fulfillment is completed.

Completed digital rewards are normally final once delivered, unless staff confirm a billing or delivery error.

The account that should receive the purchase.

The email used during Stripe Checkout.

The rank, pass, crate, pet token, or gift card purchased.

The approximate date and time of checkout.